SHIPPING POLICY

Last Updated: 21 October 2026

At SHIBUMI, we want every order to reach you as smoothly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

All orders are processed after successful payment confirmation or order confirmation, as applicable.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. During product launches, limited-edition drops, promotional periods, or high order volumes, processing may take longer.

You will be notified when your order has been dispatched, where applicable.

2. Shipping Locations

SHIBUMI currently aims to serve customers across India, subject to courier service availability at the delivery address provided.

International shipping will be available only where explicitly offered at checkout.

3. Estimated Delivery Time

Once an order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on the destination, courier service, and local delivery conditions.

Delivery timelines are estimates and are not guaranteed. Remote locations, public holidays, adverse weather, courier disruptions, and other unforeseen circumstances may cause delays.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Any free-shipping offers or promotional shipping rates will be communicated through our website or official communication channels and will be subject to the conditions specified in the offer.

5. Order Tracking

Once your order has been shipped, tracking information will be shared through the contact details provided at checkout, where available.

You may use the tracking information to check the status of your shipment through the relevant courier service.

If you have not received tracking information within a reasonable time after dispatch, please contact us at contact.shibumi@gmail.com.

6. Shipping Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, PIN code, and active contact number when placing an order.

SHIBUMI cannot guarantee successful delivery if incorrect or incomplete information is provided. If you notice an error in your shipping details, contact us as soon as possible at contact.shibumi@gmail.com.

We will try to assist with address corrections before dispatch, but changes cannot be guaranteed once an order has been processed or handed over to the courier.

7. Failed Delivery and Undelivered Orders

If a delivery attempt is unsuccessful, the courier may make additional attempts or contact you to coordinate delivery, subject to its procedures.

Please ensure that someone is available to receive the package and that your phone number remains reachable.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or failure to collect the shipment, please contact us to discuss the available options.

Any additional shipping charges, refunds, or reshipment arrangements will be assessed fairly and in accordance with our applicable policies and consumer protection laws.

8. Delays and Circumstances Beyond Our Control

Although we work to dispatch orders promptly, SHIBUMI is not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, extreme weather, natural disasters, strikes, public holidays, or other unforeseen events.

If we become aware of a significant delay, we will make reasonable efforts to communicate relevant updates.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

9. Damaged or Incorrect Shipments

If you receive a damaged, defective, or incorrect item, please contact us at contact.shibumi@gmail.com as soon as possible.

Include your order number, a description of the issue, and clear photographs or a video of the product and packaging, where available.

We will review the matter and assist with an appropriate resolution in accordance with our Return, Exchange and Refund Policy and applicable law.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact.shibumi@gmail.com.

We will try to accommodate cancellation requests before dispatch. However, cancellation may not be possible once the order has been shipped.

This does not affect any cancellation or refund rights available to you under applicable law.

11. Contact Information

For questions regarding shipping, delivery, or order tracking, please contact us:

Brand: SHIBUMI
Email: contact.shibumi@gmail.com

We appreciate your support and thank you for being part of the SHIBUMI journey.

SHIBUMI — Effortlessly Elegant.