Refund policy

At SHIBUMI, we want you to be happy with your purchase. If something isn't right, please contact us so we can help.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within [48 hours of delivery] at contact.shibumi@gmail.com.

Please include your order number, clear photographs or a video of the issue, and a brief description so our team can review your request.

Returns and Exchanges

Returns or exchanges are subject to our eligibility conditions and applicable consumer protection laws. Please contact us before sending an item back.

Eligible items must be unused, unwashed, undamaged, and returned with their original tags and packaging.

Items that have been worn, washed, altered, or damaged after delivery may not qualify, except where applicable law provides otherwise.

Refunds

If a refund is approved, it will be processed through the original payment method wherever possible. The time taken for the amount to reflect in your account may depend on your payment provider.

Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once an order has been dispatched. This does not affect any cancellation or refund rights available under applicable law.

Contact Us

For return, exchange, or refund requests, contact contact.shibumi@gmail.com with your order number and details of your concern.

We review each request carefully and aim to resolve issues fairly.